The ISO 9000 series of quality management standards can give you a serious competitive edge, according to a survey conducted by the European Centre for Business Excellence at Leeds University.

Benefits ranged from huge increases in efficiency and customer satsifaction to a reduction in customer complaints.

Among the benefits reported by respondents to the survey were a $6 million increase in sales from key customers as a direct result of introducing ISO 9000 by Sun Chemicals General Printing Ink - Hazelwood Pizza reduced customer complaints by 85% - J.W. Suckling Transport reported a six-fold increase in turnover over a ten year period. British Gas calculated that ISO 9000 saved £2.9 million through processed improvements and Basel Polyofins reduced customer complaints by 25%

INFORMATION REPRODUCED BY KIND PERMISSION OF THE EUROPEAN CENTRE FOR BUSINESS EXCELLENCE AT LEEDS UNIVERSITY.

Who Can Benefit from ISO 9000

Clients wishing to achieve this prestigious award, include a wide range of companies, those involved in Recruitment, Security and the Service Industries together with Manufacturing, Engineering, Distribution, Local Authorities, Construction, Accountants and Solicitors and many more.

Similarly, government departments, local authorities, hospitals and all types of public bodies are all acquiring ISO 9000 certification.

More importantly, they increasingly expect their suppliers (and that can mean YOU) to have ISO 9000.